Emotional Intelligence delivers real business smarts for the future - innovative workshop coming to Geelong
Emotional Intelligence 101
You might know your area of expertise back-to-front and be a leader in your field.
But it's not what you know but how you understand yourself and relate to others that will give you the winning edge at work and in your personal life.
The term Emotional Intelligence refers to how well individuals handle themselves and each other, and the good news is it can be learnt. Specialists in the field two passionate locals, Melanie Kearsey and Jo Surkitt will share their insights at a one-day workshop in Geelong this November.
"With technology changing the way so many industries do business, one thing that won't change is how highly developed emotional intelligence can turn managers into truly effective leaders and, workers into deeply engaged employees," the pair say.
Having worked closely with high profile clients such as Cotton On, BP and Vodafone, they have developed a program that includes their best tips and tricks to help participants develop their own skill set they can use both at work and in their personal life.
Melanie says that she and Jo developed the program based on the strong demand from local businesses, “Our corporate clients kept telling us similar things, they’d say; we want our team to get along better, we want people to communicate more effectively and improve employee engagement, we want people to be able to manage their emotional state and to feel less stressed. Jo and I heard loud and clear what our clients wanted to learn, and that’s why we’ve developed this program.”
Participants will learn how to manage how they think and feel, express themselves more assertively, navigate conflict, manage negative emotions, regulate their emotional state, and create positive personal habits and routines to boost time management and organisational skills.
Melanie and Jo will teach workshop participants how to manage stress, cope with fear & failure, develop meta-cognition strategies that involve noticing and managing your own thinking and developing skills to adopt more resourceful, constructive thinking and behaviours. Practical mindfulness, yoga and movement exercises will also be incorporated.
Managers will benefit from the course by learning how to increase employee engagement within the workplace as well as improving their ability to lead, inspire and influence people. The program aims to boost workplace productivity, improve individual and group behavior and performance, and lower staff stress and absenteeism. Anyone wanting to feel more optimistic, energised and motivated at work and in his or her personal pursuits will find the course valuable.
The Emotional Intelligence workshop will be held at the Novotel on Geelong's picturesque waterfront on 8th November. Participants will enjoy delicious meals from a menu designed by renowned nutritionist Michele Chevalley-Hedge.
They will leave the workshop armed with a wealth of material detailing the tools, techniques and exercises covered during the program.
Early bird bookings (before October 8) are on sale now Emotional Intelligence 101
Melanie has a passion for teaching people how to manage their mindset and helping others grow. She has a Bachelor of Business Management and is a Certified Professional Coach and Workplace Trainer and Assessor.
Melanie has delivered several Emotional Intelligence workplace training and corporate coaching programs for companies across the Geelong & Surf Coast region. Jayden Overall, a participant of the EI program she delivered for the Surf Coast Shire expressed his gratitude for being provided with the training.
“This was the most beneficial thing to improve our performance that we’ve ever been taught.”
Jo has a background in corporate health and has been working in the wellness industry for more than 18 years after working in busy and highly competitive corporate companies. After several serious illnesses and health issues she has fully recovered and is happier and healthier than ever. She runs a large range of professional development, wellness and lifestyle programs in the Geelong region to create a positive mindset and combat Stress and Burnout.
Sarah Jones from Vodafone had Jo run an emotional intelligence and positive psychology session for her team.
"The positive change in our workplace since then has been remarkable. Jo's teaching style is easy to embrace and simple to use in our every day life."
For many of us, work can mean long hours behind a desk, whether at the office or at home. We often have a long list of important tasks or projects that need to be accomplished by day’s end. There will be days when you feel there is just not enough time to get everything done. You may feel like you don’t get a lot completed or that time seems to pass you by so quickly without getting much done. This may be due to a lack of focus or energy or feeling overwhelmed or stressed.
Being focussed and feeling healthy are the keys to becoming a highly effective manager, leader, employee, or entrepreneur. Here are some tips to improve your focus in your workplace:
- Clear your desk
Remove clutter and objects of distraction. Your desk should only contain tools and things that you need for work. Keep pens, pencils, writing paper, paper clips, stapler and other office supplies nearby if you regularly use them for your work. Store other items that you rarely use so the result is a neat and orderly desk space. While some people maintain that they work well amongst "organized clutter", their concentration may improve further without the distractions of a messy desk.
- Have a daily list of things to do
Making a list at the start of the day mentally prepares you for the work to be done. The same list will also serve as a handy reminder of outstanding tasks throughout the day. When you feel yourself waning simply refer to your list of things to do, reprioritise, and get back on track.
- Clear your first 90 minutes to GET STUFF DONE
Plan for no distractions. Don’t check emails, answer your phone or scroll through social media feeds. Head down, bum up and get those important tasks done. The pre-frontal cortex in your brain is firing on all cylinders in the morning so you need to take advantage of this and achieve things that require concentration, thought and creativity. You will be more productive in these 90 minutes than you will be for the rest of the day.
- Use a good chair for neck and back support
A chair that provides stable but comfortable support for your back and neck enables you to work well without feeling any tension or stress around your shoulders, neck or back. Consider the benefits of a standing desk in your work space.
- Keep a notebook for those creative ideas
Creative spurts come when you least expect it. The best way to capture those ideas as they enter your head is to jot them down straight away in a small notebook; refer to them later when the time is right. After jotting notes down, make sure that you immediately return to the task that was interrupted by your random thoughts.
- Sip water regularly
Have a bottle of water on your desk and sip regularly. Our brains can switch off under stress, fluorescent lights and from caffeine, which are all common to a workplace. By sipping water regularly, you will reactivate your brain cells and neurotransmitters, which will improve your focus, memory and concentration. Water is an essential fluid that your body and brain needs to function well.
- Take a few deep breaths
Are you experiencing blocks or mental blanks? Feeling stressed or overwhelmed? Take several slow, deep breaths… This will relax the nervous system, aid in restoring calm, and enhance your overall alertness.
- Move and stretch regularly
Sitting is the new smoking. Research has shown that sitting for long periods of time can amplify many ailments and diseases, so get up and move around the office, go for a walk in your breaks, get some fresh air, climb the stairs, do some stretches. Great examples include stretching your arms above the head and behind your back, gently rotate your neck side to side, shrug and release your shoulders, do squats or some calf and hamstring stretches. Just make sure you MOVE regularly.
- Work near bright natural daylight or bright artificial light
Natural daylight regulates your circadian rhythm or internal body clock so that you stay awake during the day and sleep at night. To increase focus and alertness at work, let natural daylight in as much as you can, or if you don’t have natural daylight at your desk, use a bright lamp while working and go outside several times a day.
- Have healthy snacks on hand
Take healthy snacks to work. A smoothie or nuts and fruits give you enough energy to work on a task while keeping you healthy. As mentioned above (#6), drink water regularly. Avoid sugary or 'energy' drinks or caffeine that provide you with temporary bursts of high energy as these may leave you feeling more tired and in a slump after the sugar and caffeine have worn off.
BONUS TIPBring fun and humour into your workplace. Laughing releases endorphins (the feel-good hormones) which have so many positive benefits. Laughter reduces stress, anxiety and depression, it increases a person’s resilience, boosts your immunity and reduces pain. All positives to feel great at work.
Employee burnout costs the global economy US$300 billion annually. Jo Surkitt and Fiona Elliott show you how to solve the problem and ensure the long-term success of your business.
Beating Burnout: Solving Australia’s $12million Problem
Australia remains one of the few countries where employees prioritise their work-life balance over career progression and earning potential¹. In short, quality of life is important to us; and pushing employees too hard will result in high turnover, low productivity, poor engagement and – yep, you guessed it – burnout. Whether you have your own small business or work in a large organization.
What is Burnout?
Burnout is a recognised psychological condition caused by chronic stress. People experiencing burnout typically feel helpless, disillusioned, and unhappy². The longer it continues, the less motivated, engaged, and productive employees become³.
The Impact of Burnout
Burnout costs the global economy US$300 billion a year⁴. That’s a substantial sum, and here in Australia, we contribute significantly towards it.
In 2015, absenteeism and low work engagement – both common symptoms of burnout – cost the Australian economy an estimated $12 million. Which means, if your business employs between 100 and 1,000 people, burnout could be costing you as much as $100,000 a year⁵.
What Causes Burnout?
We all have different tolerances and, as with many health disorders, burnout affects individuals differently. A highly sensitive person (HSPs), for instance, might suffer burnout in an environment others can manage easily. Broadly speaking, there are a number of situations which have been shown to regularly result in burnout⁶. They include:
- Misaligned Values: Individuals who are pursuing a career at odds with their personal beliefs or values.
- Overload: Employees who are pressured to compensate for understaffing or poor performance by colleagues.
- No Control: Staff who lack autonomy in their work, are micromanaged, or who recognise but have no authority to correct procedural inefficiencies.
- Social Breakdowns: Corporate cultures that lack team spirit, where employees are unable to relate to one another or forced to compete.
Don’t confuse burnout with stress. Individuals under stress know that it is temporary; they still have control and are committed to meeting their targets. By contrast, those suffering from burnout are beyond caring. They are exhausted both mentally and emotionally, disengaged from their work, and often struggle to think creatively and identify solutions².
Performance is one of the biggest indicators of burnout, and there are four tell-tale signs⁶ that an individual is suffering:
1. Reduced Productivity
Increased absenteeism is common in burned out employees, but you are more likely to see presentissim, where individuals are at work but fail to function properly.
2. Reduced Work Quality
Individuals who are not invested in the outcome of a project simply won’t perform at their best.
If you’ve recently joined the team or are managing a new hire, then recognising a burned out, disengaged employee from a bog-standard, disengaged employee is all but impossible. Those suffering from burnout will be uncharacteristically quiet. They usually stop participating in meetings and often exclude themselves from team activities.
4. Poor Attitude
Again, spotting the naturally cynical employee from the burned out cynicist requires judgement and some knowledge of the individual. If ordinarily positive workers start to complain openly and voice unwarranted negative opinions, then it might be time to consider they may be heading towards burnout.
Preventing and Treating Employee Burnout
Burnout is a recognised mental health condition; it takes more than a week on the beach or a good night’s sleep to address it. Employers and employees need coping mechanisms, individual coaching, and stress management techniques to regain their positive outlook, manage their workload, and recover productivity. The same is true for those heading for burnout, many of whom can avoid it altogether by recognising unhealthy patterns of behaviour and adjusting their lifestyle accordingly.
A great answer to Burn Out and it’s new and exclusive to Victoria.
That’s where Sustain Vitality Retreats come in. Offering executives at all levels a 48-hour haven from the pressures of the corporate world, these luxury 4* wellness and inspirational retreats are designed to provide individuals with the tools they need to achieve a fulfilling work-life balance. Guests get a wonderful balance of rest, relaxation and learn a range of innovative and beneficial tools and techniques to assist in rejuvenating yourself as well as maintaining an ongoing healthy work/life integration. The weekend showcases a range of programs and sessions around Wellness, Yoga, Meditation, Qi Gong, Healthy Mind & Body and so much more, along with free time to swim, walk, exercise, reflect and relax.
These relaxing breaks in the Geelong region are guaranteed to leave you feeling refreshed, rejuvenated, and ready to take on anything the working week can throw at you. Reward your team, grab a friend or colleague, or book in alone and discover a healthier way to excel at work and home. Don’t miss your chance to take a well earned break, head to www.sustainvitality.com.au for full details.
Corporate In house Wellness programs CLICK HERE
¹The Global Recruiter, 2015. Burnout Warning: discretionary effort falls among Australian workers. GR.
²Smith et al., 2016. Burnout prevention and recovery. HelpGuide.org
³Kwang and Kim, 2009. The study on the effect of organisational member’s job burnout. Journal of Business and Economics Research. 7 (7).
⁴Bretland and Thorenstien, 2015. Reducing workplace burnout, the relative benefits of cardiovascular and resistance exercise. (Abstract). PeerJ.
⁵Lang, 2015. Opinion: the hidden cost of emotional burnout in the workplace.The Courier Mail.
⁶Pillay, 2015. How to protect your employees from burnout. Fast Company.